FAQ's COVID19 and entry requirments

COVID-19 update: Click here to read our entire Health & Safety protocol

Read here Important Travel information!


Important Travel information

  • Home
  • Travel information

Important Travel information

Flyer How to travel to Aruba

Information on: Online ED card process – Aruba Visitors Insurance – Health & Entry Requirements - FAQ

LAST UPDATE: 10/28/2020

VALID THROUGH: TODAY

LAST UPDATE: 10/28/2020



Online Embarkation/ Disembarkation card process: https://edcardaruba.aw/

Aruba Visitors insurance: https://www.arubavisitorsinsurance.com/#COVERAGE

Health & Entry requirements: https://www.aruba.com/us/traveler-health-requirements

Find rapid testing sites in your area: www.rapidtesttravel.com


We are happy to inform you that Aruba is opening boarders again.
June 15, 2020: Bonaire & Curacao
July 1, 2020: Europe, Canada & the Caribbean (Excluding the Dominican Republic & Haiti)
July 10, 2020: USA
The borders to LATAM, Mexico, DR and Haiti are going to be reopened starting December 1st 2020.


Below follows an information and travel advisory update based on the Aruba Tourism Authority statements on aruba.com regarding the measures the Aruban Department of Public Health has put in place, including travel restrictions in connection with the Coronavirus (COVID-19).
Aruba’s health and safety protocols will be revisited and reevaluated on an ongoing basis. Based on the ever-changing situation, we recommend all visitors check Aruba.com frequently for any changes to dates, markets, required procedures and more.


ENTRY REQUIREMENTS

You must meet the following criteria to enter Aruba:

All visitors will be required to complete the online Embarkation/Disembarkation (ED card) card process, and be approved, to be permitted entry to Aruba. The new ED card process is available online via: https://edcardaruba.aw/, and the requirements of the ED card will include five components. Visitors will not be granted access to Aruba without completing this online process.

COMPONENT 1: BASIC TRAVELER INFORMATION

This will require travelers to provide basic personal and travel details such as: date of birth, passport information, length of stay, etc.

Timing: Visitors are encouraged to start and complete this part of the process any time after booking their trip to Aruba.

COMPONENT 2: PERSONAL HEALTH ASSESSMENT

This will require visitors to provide truthful, accurate answers to questions regarding their health. These questions will likely include:

  • Have you (or the person for whom you completed this form) been suspected of or diagnosed with pneumonia or the COVID-19 infection within the past 14 days?
  • Did you (or the person for whom you completed this form) have any of the following symptoms in the past 24 hours: fever, cough, sore throat, shortness of breath, or loss of smell/taste?
  • Have you been in quarantine within the past 14 days?
  • Have you had any close contact (less than two meters) for more than 15 minutes with a probable or confirmed COVID-19-infected person within the past 14 days, including persons in quarantine or isolation?

Timing: This must be completed within 72 hours and 4 hours prior to travel to Aruba.

COMPONENT 3: NEGATIVE PCR TEST REQUIRED

It is important that we have testing to confirm that travelers are negative for coronavirus. For this reason, we have a protocol in place that allows the following two options for testing:

Option 1: PCR testing prior to travel to Aruba

The government of Aruba strongly encourages visitors to show documentation indicating negative PCR test results prior to travel to Aruba. The test needs to be a COVID-19 test, obtained from a nasal/oral specimen through PCR testing performed by a certified lab, and the results need to be uploaded as part of the ED card process.

Any other COVID-19 test (serological testing/antibody testing, antigen testing or any other blood test) will not be accepted. Upon arrival, these passengers will still be screened with a short health status interview and a temperature check. The cost of PCR tests in home countries is the responsibility of travelers.

Timing: At 72 hours prior to departure, visitors can take action to get their test/swab. Note: The latest the testing/swab results can be uploaded is 12 hours prior to departure of your flight to Aruba. Any tests and results executed before 72 hours prior to departure will not be valid.

The website www.rapidtesttravel.comis an easy guide to locate rapid testing sites in your area. You can type in the name of the state where you live, and with a click it immediately shows a list of locations to do the COVID-19 PCR Rapid Test and get the results within 72 hours or less. On the website you can find your location and also redirect to the facility website where you can get more information on the procedure and requirements for your test.

Option 2: PCR testing at the airport in Aruba

Travelers can wait to arrive in Aruba and receive a PCR test at the airport. The costs for the test will be the responsibility of the traveler and must be paid for in advance as part of the online Embarkation/Disembarkation card process.

In this case, a PCR test will be conducted immediately after arrival, and visitors will be required to be in mandatory quarantine at their hotel or booked place of stay. The quarantine will be up to 24 hours, and the Aruba Department of Health will make every effort to have results in 6-8 hours, in order to minimize the visitors’ time in quarantine. For details on the procedures for guests showing a positive COVID-19 test result while in Aruba, please click on this link to read more.

Option 3:

Pre-boarding testing in the US. More information about this is coming soon.

NOTE: If you test on the airport and your test is negative, the cost of the test is not covered by the insurance.

Timing: Payment for the PCR testing in Aruba must be completed within 72 hours and 4 hours prior to travel to Aruba.

COMPONENT 4: REQUISITE INSURANCE COVERAGE

Due to the COVID-19 pandemic, the government of Aruba must ensure that all visitors are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba.

Visitors must purchase the Aruba Visitors Insurance to complete the ED card process.

Visitors can buy or use their own travel or health insurance to supplement the Aruba Visitors Insurance, but not to replace it. Other insurances may cover you for some of the COVID-19-related expenses, but few plans offer comprehensive COVID-19 coverage in Aruba and also cover isolation costs outside of a hospital.

The cost of the visitor insurance is a flat fee of US$30 for guest over the age of 14. Guest who are under the age of 14 have to pay a flat fee of US$10. Subject to an overall limit of US$75,000, a visitor who tests positive for COVID-19 in Aruba, will have very few, if any, out-of-pocket expenses with the Aruba Visitors Insurance, as the medical and non-medical providers are paid directly by the locally licensed insurers. If you purchase the Aruba Visitors Insurance and do not take your trip, you may request a full refund by email.

As soon as you’ve completed the ED-Card form and payment, you will receive an email with your Aruba Visitors Insurance policy documents attached. For Aruba Visitors Insurance FAQ’s and more details, including eligibility requirements, premium calculations, maximum length of coverage, and more, click here

Timing: Purchase of the Aruba Visitors Insurance must be completed within 72 hours, and 4 hours prior to travel to Aruba.

COMPONENT 5: CONSENT TO ARUBA GOVERNMENT MANDATES

This will require visitors to consent to comply with the rules and procedures as mandated by the Aruban government. This will include:

  • Acknowledgment and consent that upon arrival and during their stay in Aruba visitors shall cooperate with any type of COVID-19 health screening and testing as indicated by the public health authorities of Aruba, including isolation and/or quarantine.
  • Acknowledgment and consent that in case the visitor undergoes diagnostic PCR testing, they shall await their PCR test results in isolation as instructed by the public health authorities.
  • Acknowledgment and consent to follow any and all instructions imposed by the public health authorities of Aruba; this includes, but is not limited to, instructions to be isolated or quarantined due to exposure to COVID-19.
  • For details on the procedures for guests showing a positive COVID-19 test result while in Aruba, please reference the “Regulations when showing symptoms or testing positive for COVID-19 while in Aruba” section below.
  • Timing: Consent to Aruba Government mandates must be completed within 72 hours and 4 hours prior to travel to Aruba.

To read the all the information about the above mentioned regulations click here.

Aruba visitor’s insurance

The Aruba visitor’s insurance is an advanced insurance protection in case you test positive for COVID-19 during your stay in Aruba. This insurance is mandatory to travel to aruba. This insurance ONLY covers the costs for the person that tests positive for COVID-19 and must go to isolation. You can have any other additional insurance, but this one is mandatory.

What does it cover?

  • Hospital costs
  • Intensive care unit costs
  • Transportation
  • Doctor consults
  • Isolation expenses
  • COVID-19 test

To read more about the coverage of the insurance click here.

Costs of the insurance
Ages 15-75: A flat fee of US$30 per traveler.
Ages 0-14: A flat fee of US$10 per traveler under the age of 14.
NOTE: There is a maximum limit attached to the insurance. The overall maximum limit for all benefits together is $75,000.
To read more about the costs and to calculate your costs click here .


Steps to take if you develop symptoms of COVID-19 during your vacation

INITIAL STEP

  • In the case of a guest having symptoms linked to COVID-19(fever, cough, shortness of breath and breathing difficulties), the guest must contact the COVID Call Center +297 280-0101or Aruba Happy Rentals.
  • Over the phone, a triage questionnaire will be conducted by a medical practitioner.

SCENARIO ONE

For guests that do NOT MEET criteria for testing:

  • If the guest does not meet the criteria, the medical practitioner will advise them on next steps.

SCENARIO TWO

For guests that MEET criteria for testing:

  • The COVID Call Center will inform the guest of the appointed date and time for testing.
  • Guest that will be tested needs to pack all belongings and bring along to test location, from there will stay in isolation until test results are in. When negative, can resume vacation at original accommodation. When tested positive will remain (alone) in isolation until tested negative.
  • Travel companions must stay in quarantine at the accommodation pending test results of the suspected case.
  • Guest must keep Aruba Happy Rentals informed of the status regarding testing

TESTING AND TRANSPORTATION

  • Guest must call Aruba Happy rentals to inform of test date, time, and location. Aruba Happy Rentals will contact the designated private concierge to arrange transportation for pickup for testing.
  • The guest should wear a mask when being picked up by designated transportation company.
  • Guest needs to bring along all belongings and be prepared to go into isolation after test is done.

TEST RESULTS

  • The test results will be revealed by the Department of Public Health within 24-48 hours.
  • If the case is positive, the confirmed case will have to be in isolation until recovered.
  • Aruba Happy Rentals does not host isolation, the positively tested guest needs to be transported to a designated isolation location. Arrangements will be made for guest to be relocated to a designated isolation location.
  • If current location hosts guests for quarantine, guests can remain in the accommodation.
  • If current location does not host guests for quarantine, arrangements will be made for guests to be transported to a designated quarantine location.
  • Travel companion(s) of the confirmed case will have to be in quarantine for 14 days and will be monitored by the Department of Public Health.

Important note: Travel companions in quarantine are encouraged to return home, instead of being relocated to quarantine designated locations to avoid additional costs. This is not mandatory of course.


Frequently asked questions

If we do not feel comfortable traveling this year, what can we do?
We offer flexible bookings, rescheduling without extra charges during the COVID19 pandemic.

Where can I find information on the mandatory Aruba visitor insurance?
Coverage: https://www.arubavisitorsinsurance.com/#COVERAGE
Calculate premium: https://www.arubavisitorsinsurance.com/#COST

Is the Aruba visitor’s insurance required?
The insurance is required for all foreign nationals with the exception of visitors who arrive and leave the same day, residents of Curacao and Bonaire, Crew Members, Aruban students who return to Aruba and transit/transfer passengers who don't need to recheck their luggage.

Why do I need the Aruba visitor’s insurance?
Because of the COVID-19 pandemic, the island of Aruba must ensure that all visitors are properly insured and that local medical- and non-medical providers are not left with unpaid bills. Subject to some sublimits and overall limit of US$75,000, a visitor who tests positive for COVID-19 in Aruba, will have very few, if any, out-of-pocket expenses. The medical- and non-medical providers are paid directly by the locally licensed insurers, giving you a peace of mind in case you test positive for COVID-19 in Aruba.

Where can I purchase the insurance and how do I pay for the insurance?
Starting on 29 June 2020, the insurance can only be purchased via the ED-Card form available on https://edcardaruba.aw/.
You can pay for the insurance using a credit card or a debit card with the Visa or MasterCard logo on it. Residents of the Netherlands can use iDEAL to pay for the insurance.

When does the aruba visitors insurance start and end?
The coverage provided under this insurance starts the moment you disembark in Aruba and expires at 11:59 pm Atlantic Standard Time on the end date of the policy or the moment you embark a plane to leave Aruba, whichever occurs first.

What if I cannot get test results within 3 days of traveling?
Travelers can wait to arrive in Aruba and receive a PCR test at the airport. The costs ($75) for the test will be the responsibility of the traveler and must be paid for in advance as part of the online Embarkation/Disembarkation card process.

What to do If I start showing symptoms (fever, cough, shortness of breath and breathing difficulties)?
You must call the COVID-19 call center immediately. The phone number of the call center is +297 280-0101. While waiting on any further news about a test you and your travel companions must stay inside the house. After that you inform Aruba Happy Rentals, to arrange your transportation to the test location.

What to do if you test positive on COVID19?

  • The test results will be revealed by the Department of Public Health within 24-48 hours.
  • If the test is positive, the confirmed case will remain in isolation at one of the designated properties until recovered.
  • Throughout the isolation process, medical follow-up will be conducted.
  • Once the patient recovers and tests negative, he/she can resume vacation or depart the destination

What happens to my travel companions if I test positive?
Travel companions will not accompany the guest to the Diagnostic Center or hospital. Travel companion(s) of a suspected case will remain in quarantine at the rented accommodation if this is a villa (condos are not possible, and need to move to a standalone villa), while the person with COVID will be in isolation at a designated isolation location. If you are renting a condo or an accommodation that is in a complex with other units attached to it, you will have to be transported to a designated location or rebook to an Aruba Happy Rentals Villa.

Can I stay in the rented accommodation of Aruba Happy rentals for isolation or quarantine?
Isolation will be done at an alternative designated location, where the positive tested person will remain alone in isolation. Quarantine can be in an Aruba Happy Rentals villa, not in a condo or home in a complex with other units attached. Travel companion(s) of the confirmed case can stay in the rented villa but will be in quarantine for 14 days. The quarantine period restarts each time a new case is discovered within the group. Travel companions also have the option to fly back home instead of being in quarantine.

What happens if my travel companions start showing symptoms during the quarantine?
In case a travel companion(s) develops COVID-19 related symptoms while in quarantine, the new suspected case will be transferred to the Diagnostic Center to get tested and then be isolated at an assigned location pending test results.

What if I need to quarantine for 14 days, but I booked for a shorter time?
Additional nights will need to be booked, and paid upfront, until the quarantine time pf 14 days has ended. Additional nights are at the cost of the traveler. If possible, additional nights can be booked at the same villa accommodation if available. If you are not staying in a stand-alone villa you will need to quarantine in an alternative designated location or an Aruba Happy Rentals villa if available.

When can we see the new ED Card (Embarkment/Dismemberment Card)?
The new ED card process is available online: https://edcardaruba.aw/

If guest shows signs or symptoms, has been tested and tests positive, do all members in the family / travel companions stay in the same vacation house with the positive tested person or do they have to get their own accommodations separately?
Isolation for positive COVID-19 cases is at a separate designated isolation location. Travel companions that need to go in quarantine for 14 days, can stay together in the same accommodation, this accommodation needs to be a standalone Aruba Happy Rentals villa or another alternative quarantine location.

Who will pay for the additional costs occurred due to COVID-19?
For the positive tested case, the costs will be covered by the mandatory Aruba COVID visitors insurance, under the conditions and coverage listed here: https://www.arubavisitorsinsurance.com/#COVERAGE All additional costs due to COVID-19 are for the traveler. Costs for travel companions are excluded of the insurance and for travelers own costs.

Aruba Happy Rental News

Get the latest listings, deals, informed opinions and engaging news direct to your inbox.

Looking for a Specific Property

Not seeing your language?

Contact

Aruba Happy Rentals

Palm Beach 5A, Noord Aruba
Phone: 297-5862662
Toll Free: 1-800-473-3240
rentals@arubahappyrentals.com


© Aruba Happy Rentals 2017 - All Rights Reserved
Powered by CiiRUS Property Management Software